Privacy Policy

Your privacy is important to us. Learn how we protect your data.

Introduction

Isha Travels ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our transportation services.

1. Information We Collect

Personal Information:

  • Name and contact information (email address, phone number)
  • Address and location data
  • Payment information (credit card, UPI, wallet details)
  • Booking and travel history
  • Driver's license number (for verification purposes)
  • Emergency contact information

Automatically Collected Information:

  • Device information (type, operating system, unique identifiers)
  • Log data (IP address, browser type, pages visited, time and date)
  • Location data (GPS coordinates during rides)
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our transportation services
  • To process bookings and payments
  • To communicate with you about your rides and services
  • To send promotional updates and marketing communications
  • To verify your identity and prevent fraud
  • To comply with legal obligations and regulations
  • To analyze usage patterns and improve user experience
  • To respond to your inquiries and customer support requests

3. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL encryption for all data transmission
  • Password protection for user accounts
  • Regular security audits and updates
  • Restricted access to personal information
  • Employee confidentiality agreements
  • Secure data storage and backup systems

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

  • With service providers who assist us in operating our website and services
  • With payment processors to process your transactions
  • With law enforcement if required by law
  • With your explicit consent for specific purposes
  • In case of business transfer, merger, or acquisition

5. Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Request a copy of your data in portable format
  • Withdraw consent at any time

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how you use our services and improve our offerings. You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionalities.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

9. GDPR and Data Protection Compliance

Isha Travels complies with applicable data protection regulations including GDPR and local data protection laws. If you are located in the EU or any jurisdiction with similar data protection laws, you have additional rights regarding your personal data, including the right to lodge a complaint with the relevant supervisory authority.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once you close your account or request deletion, we will retain your information for a limited period before securely deleting it, unless required by law to retain it longer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Address:

5-28/3, Padmavathi Puram, Tirupati Urban, Tiruchanoor, Chittoor, Andhra Pradesh - 517501.

Last Updated: November 19, 2025

Home Services Privacy Contact